Refund Policy

At My Store, customer satisfaction is our top priority. We want every customer to have a positive shopping experience. If you are not completely satisfied with your purchase, we are here to help with our refund and return process.

Return Eligibility

Customers may request a return within 30 days after receiving their order. To be eligible for a return, the item must be unused, in its original condition, and include all original packaging and accessories.

Certain products may not be eligible for returns due to hygiene, safety, customization, or final-sale restrictions. Customers are encouraged to contact our support team before returning any item.

Return Process

To request a return, please contact us at Support@PrimeHavao.shop with your order number, product details, and the reason for the return. Our customer service team will review your request and provide further instructions.

Customers are responsible for ensuring returned products are properly packaged to prevent damage during shipping. Unauthorized returns may not be accepted.

Refund Processing

Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund. Approved refunds will be processed to the original payment method within a reasonable processing period.

Please note that your bank or payment provider may require additional time to complete the refund transaction.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery. We will review the issue and provide an appropriate solution, including replacement or refund when applicable.